Global Logistics & Supply Chain Solutions
Reliable, transparent, and industrial-grade fulfillment networks tailored for enterprise deployments worldwide.
Global Shipping Capabilities
Commercial Incoterms
Enterprise Standard
Table of Contents
01 / Production Lead Time & Dispatch
Because Starware primarily services commercial, enterprise, and bulk procurement orders, fulfillment timelines consist of production lead time and transit time:
Order Processing & Stock Items: For standard inventory items, orders are dispatched from our fulfillment hubs within 2–3 business days after payment clearance.
Bulk & Custom Production: For large-scale batch orders, OEM/ODM projects, or customized hardware solutions, the production lead time will be determined individually and stated explicitly in your Proforma Invoice (PI) or Supply Agreement.
02 / Global Delivery & Destination Capabilities
Starware is equipped to support network infrastructure deployments worldwide.
Global Shipping: We ship internationally to major regions including North America, Europe, Asia-Pacific, and the Middle East.
Remote Deployments: For specialized or extremely remote Starlink deployment sites, please coordinate with your dedicated account manager prior to ordering to ensure local carrier accessibility.
03 / Shipping Methods & Incoterms
We offer flexible logistics arrangements to align with your corporate supply chain requirements:
Standard Freight Options: We partner with leading commercial carriers (DHL, FedEx, UPS) for air express, alongside reliable sea and air freight forwarders for bulk pallet shipments.
Incoterms: Our standard shipping pricing operates under EXW (Ex Works) or FOB (Free on Board). However, depending on negotiation and order volume, DDP (Delivered Duty Paid) options can be arranged and detailed on your commercial invoice.
Client Forwarders: If your organization prefers to utilize its own corporate freight forwarder or logistics account, please provide the necessary carrier details and routing instructions during the order placement phase.
04 / Tracking, Documentation & Customs Clearing
Tracking & Manifests: Comprehensive tracking numbers, bills of lading (B/L), or airway bills (AWB) will be provided within 24–48 hours post-dispatch.
Customs Documentation: Starware provides all standard commercial documentation, including Commercial Invoices (CI), Packing Lists (PL), and Certificates of Origin if required.
Duties & Taxes: Unless a DDP shipping agreement has been explicitly signed, the purchasing entity (Importer of Record) is strictly responsible for localized customs clearance, import duties, and regional taxes upon entry.
05 / Delivery Address Modifications & Redirection
Due to the high-value and commercial bulk nature of our shipments, delivery addresses cannot be altered once the freight has left our loading docks or been handed over to the carrier. Please ensure all corporate warehouse or project site delivery addresses are fully verified on the Proforma Invoice.
06 / Discrepancies & Shipping Damages
We enforce strict QA controls before cargo dispatch. In the rare event of a shipping discrepancy:
Incorrect Items: If the received hardware does not match your commercial packing list, contact your account manager or email support@starwaresat.com within 3 business days of cargo receipt with photographic evidence. Discrepancies will be cross-referenced with our warehouse logs and rectified via expedited air freight.
Freight Damage: Please inspect all pallets and packaging upon arrival. If structural or water damage is evident, note it clearly on the carrier’s delivery receipt (POD) before signing, and contact Starware immediately to initiate an insurance claim.
07 / Order Cancellations & Commercial Terms
As a business-to-business (B2B) supplier, Starware does not offer a 30-day consumer return or exchange policy. All bulk orders and custom manufacturing runs are considered final once production or dispatch has commenced, subject only to our official Warranty & RMA Policy.